A general contractor sells coordination. When estimates, submittals, selections and billing all run through the same few people, the jobs keep moving but the office falls behind. We place remote professionals who take that work off your project managers and owners.
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Most general contractors do not run out of field capacity first. They run out of the people who price work, chase paperwork and keep owners informed. Those tasks land on project managers and owners, because nobody else knows the jobs well enough to handle them.
The fix is rarely another project manager. It is moving the recurring production work, such as takeoffs, submittal logs, purchase orders, pay applications and client updates, to a professional who does it every day inside your systems. Our guide on what to delegate before you hire another project manager walks through it.
Residential and commercial builders feel this differently. A remodeler drowns in selections and client communication. A commercial general contractor drowns in bids, RFIs and pay applications. The table below shows where each one usually starts.
Find the row closest to how your business runs. The roles on the right are where contractors like you usually start.
| If your business is | Who pays you | What piles up in the office | Roles to start with |
|---|---|---|---|
| Residential remodeler or custom builder | Homeowners | Estimates, selections, change orders, client updates, permits and purchasing | Construction Estimator, Construction Designer, Project Coordinator, Construction Bookkeeper |
| Production home builder | Homebuyers, developers and investors | Plan estimating, purchasing and material releases, trade scheduling and accounting | Construction Estimator, Purchasing Coordinator, Project Coordinator, AP/AR Specialist |
| Commercial general contractor or construction manager | Owners, developers and institutions | Bids, subcontractor buyout, RFIs, submittals, pay applications and closeout | Construction Estimator, Bid Coordinator, Project Coordinator, Assistant Project Manager |
| Design-builder | Owners, developers and industrial clients | Design coordination, drawing revisions, budgets and procurement | Architectural Designer, Construction Estimator, Purchasing Coordinator, Project Coordinator |
| Multifamily contractor | Developers and owners | Trade packages, submittals, billing and document control | Construction Estimator, Project Coordinator, AP/AR Specialist |
Each one is a defined position, recruited against your scope and working in your systems.
The same roles support the specialty contractors you hire. If you also self-perform a trade, start with that trade's page.
If your situation is specific to how your company works, raise it on the consultation.
RFI and submittal logs, meeting minutes, schedule updates from field reports, change order paperwork, pay application backup and closeout documents. Decisions about cost, schedule, quality and the client stay with the project manager.
Yes. Takeoffs from plans, photos and field measurements, pricing from your cost data and proposal assembly all transfer well. Site walks and scope judgment on unusual conditions stay with your team.
Yes. Purchase orders, material releases tied to the schedule, supplier confirmations, delivery tracking and invoice matching happen in software and by email. Receiving and checking deliveries on site stays local.
Through your channels, such as email, phone and your client portal, and in your company's name. The role definition sets what they can send without review and what always goes through your project manager.
We place office roles, including assistant project managers who carry delegated work within limits your project manager sets. Superintendents, field supervision and site walks stay with your team.
Within a maximum of approximately two weeks we can normally present two to three pre-screened candidates who meet the requirements of the position and are ready to be interviewed. The final hiring time depends mainly on how quickly your own evaluation and decision process moves.
Most contractors fit one of these three operating models. If you run more than one, start with the side under the most pressure.
Schedule a consultation to talk through your bid volume, your project load and where the office work piles up today.
